House of Cards
3148 E. La Palma Ave. Suite R
Anaheim, CA 92806
Phone: 714-630-0838
Fax: 714-630-5764

8:00 am - 4:30 pm PST

Frequently Asked Questions

FAQs

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to questions our clients commonly ask. Just start by following one of the links below.

  1. At what resolution should I save my artwork or graphics?
  2. Can anyone buy business cards from you?
  3. Can you design logos or a map for my business card?
  4. How do I set up an account with House of Cards?
  5. How do I get an estimate from you?
  6. How long does it take for you to complete my order?
  7. Is white considered a printing color?
  8. Tips on how to save your design files
  9. What file format should I use when submitting my electronic document for printing?
  10. What information should I have ready to receive an accurate estimate?
  11. What is a "proof"?
  12. What is the Pantone Matching System?
  13. What kind of work does House of Cards do?
  14. Why do the printed colors look different from the colors on my screen?
  1. At what resolution should I save my artwork or graphics?

    Resolution should be set to 1200 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

  2. Can anyone buy business cards from you?

    No. We do wholesale work for printers and print brokers only. We do not sell retail printing or to end users.

  3. Can you design logos or a map for my business card?

    No, we are a production facility not a graphic design house. In order for us to maintain our 24 hour turnaround time we cannot design logos or maps. We can however, scan pre-printed logos and maps and size them to fit onto your business card.

  4. How do I set up an account with House of Cards?

    You can call, fax or email your request for a Dealer Kit. When you receive your Dealer Kit it will contain a "customer information sheet" and a resale card. Simply complete these two forms and mail or fax them back to us. Upon credit approval or on a c.o.d. basis, you are now ready to receive the highest quality printing and best customer service possible.

  5. How do I get an estimate from you?

    You may use our online "Request an Estimate", fax or call us with your project needs, whichever makes you most comfortable.

  6. How long does it take for you to complete my order?

    We have a color schedule which allows us to print most colors twice a week.
    We promise 24 hour turnaround on most black thermographed jobs.
    If you have a special deadline to meet, please give us a call so we can try to make it happen.

  7. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  8. Tips on how to save your design files

    Make them print ready and acceptable for us to print.
    BE SURE ALL JOBS ARE SAVED IN SPOT COLORS.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 3
    Spot Color
    TIFF format and Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  9. What file format should I use when submitting my electronic document for printing?

    PLEASE NOTE: Be sure to change the colors on your files to spot colors.

    EPS files from the program the artwork was originally created in is the best format for sending electronic artwork.

    PDF (Portable Document Format) is the most common file format for submitting digital documents.

    With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  10. What information should I have ready to receive an accurate estimate?

    In order for the most accurate quote it is best if you can fax or email a sample to us.
    If this is not an option for you, then you will need to know the following:
    1) How many?
    2) What kind of stock?
    3) What are the ink color(s)?
    4) Are there any screens?
    5) Is there any registration between the colors?
    6) Does this card have any bleeds, if so how many?

  11. What is a "proof"?

    A proof is a way of ensuring that we have typeset your project accurately and that everything is positioned according to your requirements.

    We can send you a fax, hard copy, or online proof, whichever is more convenient for you.

  12. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  13. What kind of work does House of Cards do?

    We are a wholesale supplier of business cards, letterhead, envelopes, announcements and other related materials (see our Products and Services page). We specialize in thermography (raised printing), and also offer flat printing (offset), foil stamping and embossing. Typesetting is included with every order.

  14. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.